Privacy Policy
Levi Life Skills ("we," "us," or "our") provides in-home adaptive skill-building services for individuals with developmental disabilities in the San Fernando Valley and Santa Clarita areas of Southern California. We are committed to protecting the privacy of the individuals we serve, their families, and visitors to our website.
This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
Information We Collect
Information You Provide Directly
When you contact us by phone, email, or through our website, we may collect:
- Your name and contact information (phone number, email address, mailing address)
- The name, age, and relevant background of the individual seeking services
- Regional Center case information, including client identification numbers and service authorization details
- Insurance or funding information related to Regional Center services
- Any other information you choose to share with us in the course of requesting or receiving services
Clinical and Service-Related Information
In the course of providing skill-building services, we may collect and maintain:
- Progress notes and session documentation
- Individualized service plans and goals
- Behavioral observations and skill assessments
- Communication with Regional Center service coordinators and other authorized professionals involved in the individual's care
Website Information
When you visit our website, we may automatically collect limited technical information such as your IP address, browser type, and pages visited. We do not use tracking cookies for advertising purposes.
We use a small number of third-party services to operate the site, including website analytics and a chat widget that lets you message us directly. These services may set cookies or similar identifiers on your device and receive the technical information described above. If you send us a message through the chat widget, the contents of that conversation and any contact details you provide are received by us through that service.
How We Use Your Information
We use the information we collect to:
- Provide and coordinate in-home skill-building services
- Communicate with you about scheduling, service updates, and program information
- Fulfill documentation and reporting requirements for Regional Center funding
- Comply with applicable California state and federal laws and regulations
- Respond to your inquiries and requests
- Improve our services and website
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties.
We may share information in the following limited circumstances:
- Regional Centers: We share service documentation and progress information with the applicable Regional Center as required under our vendor agreement and California law.
- Authorized Care Team Members: With your consent or as permitted by law, we may communicate with other professionals involved in the individual's care, such as physicians, therapists, or school personnel.
- Legal Requirements: We may disclose information when required by law, including mandatory reporting obligations under California law (such as suspected abuse or neglect of a dependent adult or child).
- Business Operations: We may share limited information with trusted service providers who assist us with administrative functions (such as scheduling or billing systems), subject to confidentiality obligations.
Text Messages (SMS)
If you give us your phone number and check the text message consent box on our contact form, or otherwise ask us to text you, you agree to receive text messages from Levi Life Skills at that number, including messages sent by automated means. Consent is not a condition of receiving services — you are always welcome to reach us by phone or email instead.
The messages we send relate to your inquiry, scheduling, and the services we provide to your family. Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop receiving text messages, or reply HELP for help. You may also ask us to stop by calling or emailing us using the contact information at the bottom of this page.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. The limited sharing described elsewhere in this policy — such as with Regional Centers or with service providers who help us operate — does not include text messaging opt-in data or consent.
Protected Health Information
To the extent that any information we collect constitutes protected health information under the Health Insurance Portability and Accountability Act (HIPAA) or the California Confidentiality of Medical Information Act (CMIA), we handle that information in accordance with applicable law. Clinical records are maintained securely and access is limited to authorized personnel.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect the information we collect. This includes secure storage of records, password-protected systems, and limiting access to authorized staff. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Request access to the personal information we hold about you or the individual you represent
- Request correction of inaccurate information
- Request deletion of your information, subject to our legal obligations to retain certain records
- Withdraw consent for optional communications at any time
To exercise any of these rights, contact us using the information below.
Children's Privacy
Our services are provided to individuals of all ages, including minors, through their parents or legal guardians. We collect information about minors only with the involvement and consent of a parent, guardian, or authorized Regional Center representative. We do not knowingly collect personal information from children through our website without parental consent.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Levi Life SkillsPhone: (323) 375-4373