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The San Gabriel/Pomona Regional Center guide

We may not be the San Gabriel/Pomona Regional Center, but we are the best darn guide that exists for it.

Map of San Gabriel/Pomona Regional Center's area and its two offices The shaded area is San Gabriel/Pomona Regional Center's area: the San Gabriel Valley from Altadena and Arcadia east, and the Pomona Valley to Pomona, Claremont and Diamond Bar. It also takes in the San Gabriel Mountains to the north. Pins mark its two offices, in Pomona and Irwindale. Altadena Arcadia El Monte Azusa Glendora West Covina Hacienda Heights Diamond Bar Claremont Pomonamain office Irwindaleoffice Data: DDS, © OpenStreetMap contributors

How do I reach SG/PRC?

SG/PRC has two offices, in Pomona and Irwindale. One phone number reaches both. You can get most things done by phone or email, without a visit. The center’s own website is sgprc.org.

Main office

Pomona office

75 Rancho Camino Dr.
Pomona, CA 91766
(909) 620-7722 Mon to Fri, 8 a.m. to 5 p.m. Directions
Second office

Irwindale office

4900 Rivergrade Rd., Suite B120
Irwindale, CA 91706
(909) 620-7722 Call first to make an appointment. Directions

Did SG/PRC move to Irwindale? No. It added a second office there. The Pomona office is still open, and staff phone numbers and emails didn’t change.

After hours? The main line, (909) 620-7722, answers 24 hours a day, 7 days a week. Follow the phone menu to reach the person on call.

Not with SG/PRC yet? Call intake at (909) 710-8338. Here are the steps.

How do I reach my SG/PRC service coordinator?

Your service coordinator is your go-to person at SG/PRC. They build your plan with you and set up the services in it.

  • Look up their direct line.SG/PRC’s staff directory lists every staff member with a phone number. Search for your coordinator’s name.
  • Or send an email.SG/PRC staff emails end in @sgprc.org. Search your inbox for that to find your coordinator’s address.
  • Is it urgent, and they’re out?Call (909) 620-7722, press 0, and ask for an On-Duty Specialist. You can also email the On-Duty Team at Ondutyteam@sgprc.org during business hours.
  • Want to switch coordinators?Ask for a new one. By law, your coordinator stays only if everyone agrees. Talk to their supervisor.

What can SG/PRC pay for?

SG/PRC buys services that help its clients learn skills and live well. First, the service must be added to your plan. That plan is called an IPP.

  • Adaptive skills trainingA professional teaches life skills in your home, like getting dressed or using money, so they can do more for themselves.
  • RespiteA short break for you, while another adult is with your family member.
  • Behavior servicesSupport for behavior that’s hard on the person or the family.
  • Day programsPrograms on weekdays where adults build skills and make friends.
  • Help living on your ownHelp for adults who have their own place, or hope to.
  • Social recreation and campThings to do for fun, like art, swimming or camp.
  • RidesTransportation to the programs in your plan.
  • DiapersFor kids 3 and older.

SG/PRC pays only after other help. Medi-Cal, insurance, IHSS or the school pays first when it should.

Can SG/PRC pay for someone to teach daily skills?

Yes. It’s called adaptive skills training, and it happens at home. A professional teaches the skills that matter to your family, such as potty training, chores, cooking or riding the bus. It can help kids, teens and adults. To get it, ask your service coordinator to put it in your IPP. Our guide shows how.

That’s the work we do at Levi Life Skills, for families with NLACRC, Westside Regional Center and ELARC. We don’t serve SG/PRC’s area yet, so ask your service coordinator who can help near you.

How do I become an SG/PRC client?

SG/PRC serves children and adults with developmental disabilities who live in its area. Applying doesn’t cost anything.

Ages 3 and older

  • Autism
  • An intellectual disability
  • Epilepsy
  • Cerebral palsy
  • A condition that needs the same care as an intellectual disability

The disability started before 18 and isn’t expected to go away. It has to cause major limits in 3 or more areas, like self-care, language, learning or living on your own.

Under 3

Babies and toddlers with a delay or disability can get help through Early Start. Call (909) 620-7722 and ask for Early Start intake, or email ESIntakeReferrals@sgprc.org. SG/PRC has 45 days to finish the first plan.

Getting started

  1. Reach out to intake.Call (909) 710-8338, email LantermanIntakeReferrals@sgprc.org, or use the intake portal. The portal asks you to make an account first.
  2. SG/PRC learns about you.It collects records and may do testing. You won’t pay for any of it.
  3. SG/PRC gives you an answer.This can take up to 120 days. A child who is 3 or 4 may qualify for a while, even without a diagnosis.

Want the details on who qualifies? See our eligibility page.

What if SG/PRC says no?

SG/PRC must give you its answer in writing, on a form called a Notice of Action. You’re allowed to appeal.

60 daysafter you get the notice, to send an appeal.
30 daysto appeal and keep things as they are while you wait. Send it before the change takes place.
  1. Send the appeal form.The notice shows you what to do. The state handles appeals, not SG/PRC.
  2. Pick your next step.An informal meeting, mediation, a hearing, or any mix of them.
  3. Wait for the decision.It should come within 90 days, unless there’s a delay.

For free help with an appeal, contact Disability Rights California.

Where can parents find support?

Parents’ Place Family Resource & Empowerment Center. SG/PRC partners with this parent center in West Covina. It gives families of children with special needs information, training and parent-to-parent support, in English, Spanish, Mandarin and Vietnamese. Call (626) 919-1091, or read about it.

Quick answers

What does SG/PRC stand for?

San Gabriel/Pomona Regional Center. You’ll also see it written as SGPRC.

Are there two centers, one for San Gabriel and one for Pomona?

No. It’s one center with one name. It just has offices in Pomona and Irwindale.

Which cities does SG/PRC serve?

Altadena, Arcadia, Azusa, Baldwin Park, Charter Oak, City of Industry, Claremont, Covina, Diamond Bar, Duarte, El Monte, Glendora, Hacienda Heights, Irwindale, La Puente, La Verne, Monrovia, Rowland Heights, San Dimas, Sierra Madre, South El Monte, Valinda, Walnut and West Covina. It also serves parts of Pasadena, Pomona, Temple City and Whittier. Check any address with our Regional Center lookup.

Does SG/PRC cover the city of San Gabriel?

No. The city of San Gabriel belongs to the Eastern Los Angeles Regional Center. See our ELARC guide.

Can I get an interpreter?

Yes. SG/PRC interprets and translates in ASL, Cantonese, Korean, Mandarin, Spanish, Tagalog and Vietnamese. Ask your service coordinator. The law says SG/PRC must plan with you in your language.

Does my IPP meeting have to be in person?

No, it can be on video. But your service coordinator still has to see the person in person once a year.

This guide is by Levi Life Skills. We teach life skills at home to people served by NLACRC, Westside Regional Center and ELARC. We are not SG/PRC, and this is not SG/PRC’s website. We checked every fact against SG/PRC’s and the state’s own websites. Please email levi@levilifeskills.com if something has changed.